Ethics Hotline

Kagiso Media has created an ethics hotline manned by KPMG. This is another way for KML to adhere to its code of ethics and to facilitate transparency and good corporate governance. Fraud undermines business integrity however, 53% of fraud cases are resolved because of tip-offs from staff members, stakeholders and service providers. Report any form of malpractice if it happens in Kagiso Media or its associates.

Kagiso Media Ethics Hotline (173kb)

FRAUD AND UNETHICAL PRACTICES

Recent surveys have once again confirmed that fraud continues to be a major problem for businesses. Of importance, however, is that 53% of fraud cases that are successfully resolved can be attributed to tip-offs from staff members and trading partners.

Kagiso Media is striving for high standards of corporate governance and business ethics. Employees are vital in assisting us to achieve these ideals and for this purpose; we have decided to subscribe to KPMG’s Ethics Line. This is a mechanism endorsed by management, whereby callers can report any form of unethical practice, including sexual harassment and racial discrimination, any fraud and corruption.

The Protected Disclosures Act, also known as the Whistle Blowers Act, promotes good, accountable and transparent public and corporate governance by encouraging employees to speak out against corruption, unethical practices and breaches of the law in the workplace, as well as protecting the informant. KPMG Ethics Line assists Kagiso Media in providing an avenue for disclosures to be made by whistleblowers.

KPMG Ethics Hotline operates as in independent conduit where callers are guaranteed anonymity. The call-centre is secure and the public does not know the location thereof. Furthermore, Kagiso Media cannot demand that the identity of the caller be revealed.

The number is 0800 21 25 83.

The call centre is manned on a 24-hour basis and calls are free. Employees who are afraid to be overheard using telephones in the office, can call from home after hours.

To contact KPMG Ethics Line, please follow the steps as set out below:

Dial 0800 21 25 83 toll free from telephone
You may remain anonymous. Provide full detail in respect of the fraudulent, corrupt or unethical practice to the call operator. Such details may include:
Who
What
How
Where
When
Value involved
You will be given a reference number. Keep this confidential as you will need this number if you make a follow up call (call at a later date to add additional information to the original report) or feedback call (call at a later date to request feedback on the original call).

You may also fax details anonymously to a confidential fax line (also operated by KPMG Ethics Line). Should you wish to use this method, please include as much detail as possible including that the report is in respect of Kagiso Media.

This detail may be faxed to 0800 200 796.

Detail can be posted free-of-charge to KPMG Ethics Line at the following address:

KPMG Hotpost, BNT371, P O Box 14671, Sinoville, 0129.

Information can also be e-mailed through to the KPMG Ethics Line anonymously at the following address: fraud@kpmg.co.za This email address is being protected from spam bots, you need Javascript enabled to view it

Kagiso Media is appealing to you to utilise the toll-free number to report any incidents of fraud, corruption or unethical practices. Do not be a silent observer of practices that erode the very values we wish to uphold.
Frequently Asked Questions (KAGISO MEDIA)

What is the purpose of this hotline?

Kagiso Media has decided to act pro-actively in addressing unethical behaviour, theft, fraud or related activity and has thus joined forces with KPMG to fight such practices.

The Kagiso Media Hotline, operated by KPMG, has been established with the aim to enhance an honest work ethic and simultaneously provide employees, members and providers with a mechanism to bring any unethical business practices to the attention of management.

The hotline operates 24 hours a day, 365 days a year.

Is the hotline number toll free?

The number is toll free if you call from a Telkom phone (including public phones) within South Africa. Calls made from cell-phones will be charged at the service provider rates.

It is as simple as dialling 0800 21 25 83 (within the borders of South Africa).

Can I call the hotline to query my statement or seek advice?

This hotline is available to you for the purposes of reporting unethical behaviour, theft, fraud or related activities. If you have any queries on these matters you may contact the hotline, where one of our friendly and experienced operators will assist you, or refer you to the correct number.

Other Helpful Numbers:

Name of Department: 0860 00 00 00
The Emergency Number: 0860 00 00 00

Are the calls recorded (why)?

Yes, our calls are recorded in order to ensure the accuracy of the reports we send to Kagiso Media for investigation. These recordings are used for our internal purposes only.

Do I have to give my name?

No, you do not have to reveal your name or any of your details. It is important to remember though that in some cases (for example where you are personally affected) you may be encouraged to provide your personal details.

These are your options:

Provide your personal details which will be passed on to Kagiso Media;
Provide your personal details to KPMG Ethics Line, but request that these are not passed on to Kagiso Media; or
Remain totally anonymous (do not give the call centre operator any of your personal details).

Why do the operators not give their names?

Our operators do not provide their personal details for the following reasons:

The same operator that took your initial report will not always be available assist you;
Our operators are not employed by Kagiso Media; therefore this is another way in which we protect our operators.

Instead, the operator WILL give you reference number (for more information see “Why do I receive a reference number?” below).

Why do the operators ask me questions?

Operators sometimes ask questions to ensure that we obtain all the information necessary for Kagiso Media to investigate your report. Callers often have valuable information of which they are not aware, and our operators are trained to guide you as the caller through the reporting process.

If I give my name, will my details be revealed to Kagiso Media or any of the persons I reported?

No, your personal details will not be revealed to Kagiso Media if you request that your report be submitted anonymously (even though you give Ethics Line your name). Should you ask that your details be revealed in the report; Kagiso Media will not release these details to those individuals that you reported.

Remember: If you are hesitant about giving your personal details, it is better to remain anonymous.

Can I personally meet with someone to give my report?

If you wish to personally meet with an investigator, you will be requested to provide your name and contact details along with your request, which will then be passed on to Kagiso Media for consideration.

No, Kagiso Media has made this hotline available to you for reporting incidents of concern. Investigators will receive the information you provide via the hotline and will investigate accordingly. You may use the hotline and the reference number you receive to add information as often as you wish. You are welcome to provide your personal details for a Kagiso Media investigator to contact you if necessary.

What happens to the information I provide?

The information you provide is typed into a report, which is securely passed to Kagiso Media investigators for further action.

Will my report be investigated?

Yes, Kagiso Media is committed to acting pro-actively in addressing unethical behaviour, theft, fraud or related activity and has thus joined forces with KPMG to fight such practices.

How long will the investigation take?

Investigation periods differ, as each report is treated individually. The hotline operator will give you a reference number and advise on you when to call back for feedback. Remember you can use your reference number at any time to call the hotline and provide additional information.

Will I receive feedback?

Yes, except in instances where Kagiso Media is prohibited (by law or internal policy) to provide certain confidential information.

Will someone call me with feedback?

This will depend on whether you choose to make your report anonymously.
Feedback will either be provided through the hotline (where you call the hotline back with your reference number) or directly to you the caller (if you gave your name and contact details).

Why do I receive a reference number?

You will receive a reference number for every new report you make with the hotline. This reference number is yours alone (do not give it to someone else to follow up on your report) to protect your identity. The reference number also helps you to add information to your original report and to call for feedback (where applicable).

Are there other ways of reporting (besides calling the hotline)?

Yes, you may also report to the hotline via:

The web (you find the link posted on the Kagiso Media website);
Hotfax (a fax number that is toll-free in RSA);
Hotpost (a postal address that is toll-free in RSA); and
Hotmail (a secure email address that is operated by KPMG, so your report can be made anonymously).

Simply call the hotline, where one of our operators will provide you with a reference number and guidance on how to use on of our alternative ways of reporting. Remember to inform the operator whether you need the local contact numbers or the international numbers.

Important

Always remember to get a reference number when you make a report with the hotline and keep your reference number safe for future use (you will need the reference number to add information and to obtain feedback on your initial report).